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ARTICLES (General)

- "Focus on 'You' Instead of 'I' and 'We'" (excerpted from Effective Business Communications, Murphy & Hildebrandt)
- "Give Verbs a Chance--and Cut the Clutter"  by Nordquist (About.com)
- "How Computers Cause Bad Writing," Gerald Grow (Florida A&M University, rev. 1999).
- "Newsroom Politics: The Memo Is the Message," by Joe Grimm (Detroit Free Press, 2004).
-  "What Corporate America Can't Build: A Sentence," by Sam Dillon (New York Times, 7 Dec. 2004).
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COLLABORATION & LEADERSHIP
- "Building Dynamic Groups: A Collaboration Checklist" (Ohio State University, 2000)
- "Collaborations: Facing the Journey of Discovery Together" by Dr. Linda Oroczo (1999)
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EDITING & PROOFREADING
- Correct and Effective Punctuation & Mechanics by Nordquist (About.com)
- Favorite Redundancies by Nordquist (About.com, 2006)
- Five Tips to Cut the Clutter and More Tips, by Nordquist (About.com, 2006)
- "How to Edit and Proofread a Manuscript" by Morris Rosenthal (2005)
- "Parallel Structure in Professional Writing" (Purdue OWL)
- "Proofreading Your Work," by Sormane Fitzgerald Gomes (TranslatorsCafe.com, 2005)
- "Step Away from the Spell Checker," (March 2003)

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EFFECTIVE E-MAILS
- "E-mail Abuses Cost UK Firms Millions," by Frances Gleeson (electricnews.net, 21 July 2003).
- "E-mail Etiquette," by Dawn Rosenberg McKay (About.com, 2002).
- "Email Etiquette: Tips for Professional Email," (About.com, 2003).
- "How Is Your Wiring Firing?" by David Allen (2002).
- "Please Stop Barking: How to Write a Professional Email" by Nordquist (About.com, 2006)
- "Ten Tips for Effective E-mail," by Ellen Dowling (MindTools, 2005).
- "Top Ten Most Important Rules of Email Netiquette," (About.com, 2004).
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INTERVIEWING SKILLS
- "Conducting Effective Interviews" (for oral historians in particular, but advice is useful for all researchers)
- "Conducting Effective Oral Interviews" (for genealogists in particular, but advice is useful for all researchers)
- "General Guidelines for Conducting Effective Interviews," by Carter McNamara (1999).
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LISTENING SKILLS
- "Becoming a Better Business Listener," by Bruce Wilson (businesslistening.com, 2004).
- "The Cornell Note-Taking System for Seminars and Conferences" (Office Survival, 2004).
- "How to Be an Effective Listener," by Dr. John Kline
- "Managers Thrive in Crises by Listening to Dissenters," by Carol Hymowitz (Wall Street Journal Online,  2004)
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MANAGING DIVERSITY
- "Diversity Creates Demand for Transcultural Managers," by Pepi Sappal (CareerJournal. com, 22 Oct. 2002).
- "Helping Managers Solve Cultural Conflicts," by Lee Gardenswartz and Anita Rowe (Managing Diversity, Aug. 1996).
- "Leading a Diverse Staff: Qualities of a Catalytic Leader," by Lee Gardenswartz and Anita Rowe (Managing Diversity, Dec. 1995).
- Reflexive Communication in the Culturally Diverse Workplace.  John F. Kikoski and Catherine Kano Kikoski.  Westport: Praefger, 1996.  [Book available from Dr. Nordquist]
- "Tips for Women and Men Working Together," by George F. Simons (Managing Diversity, August 1996).

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MANAGING MEETINGS EFFECTIVELY
- "Anatomy of Great Meetings," (3M Meeting Network).
- "Basic Guide to Conducting Effective Meetings," by Carter McNamara (1999).
- "Chairing a Meeting" (Meeting Wizard, 2005).
- "The Cornell Note-Taking System for Seminars and Conferences" (Office Survival, 2004).
- "Corporate Minutes" with example.   (About.com)
- "Effective Meeting Facilitation: The Sina Qua Non of Planning," by Miranda Duncan (National Endowment for the Arts)
- "How to Spice Up Your Company Meeting: Ten Tips for Planning and Success," by Susan Heathfield (About.com).
- "Keeping a Meeting On Track," (3M Meeting Network).
- Make Meetings Work: Tips, Scheduling, Agendas, Minutes, Team Building.   (Meeting Wizard, 2005).
- "Processes to Move Groups Ahead," (3M Meeting Network).
- "Running Effective Meetings," by Kellie Fowler (MindTools, 2005).
- "Templates for Meeting Minutes" (3M Meeting Network).
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MANAGING MULTIMEDIA EFFECTIVELY
- "Death by PowerPoint," by Jerry Weissman (2006)
- "Enhancing Multimedia Presentations," (pdf) by Lynell Burmark (2000)
- "Examining PowerPointlessness," by Kim McDonald (American Society for Cell Biology, 2004)
- "It's the Story, Stupid: Don't Let Presentation Software Keep You from Getting Your Story Across," by Doc Searls (1998)
- Media Services Department (Lane Library, AASU)
- "PowerPoint Is Evil," by Edward Tufte (Wired.com, 2003)
- "PowerPoint Is Not Evil," by Tom Rocklin (University of Iowa)
- "Web Multimedia Tutorial" (Refsnes Data, 2005)
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NONVERBAL COMMUNICATION
- Center for Nonverbal Studies
- "Nonverbal Communication in Business" (Lee Hopkins, 2004)
- Nonverbal Behavior/Nonverbal Communication Links (Jaume Massip, 2003)
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NOTES, MEMOS, & LETTERS
- Busness Letters (University of North Carolina at Chapel Hill, 2005)
- Business Letters: Accentuating the Positive (Purdue OWL)
- How to Structure a Bad-News Letter (Washburn University)
- How to Write a Business Thank-You Note" (eHow.com)
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PRESENTATIONS
- "Dealing with Presentation Disasters" (Strategic Communications, 1998)
- "Effective Presentations" (three-part tutorial from Kansas University Medical Center)
- "Notes on Giving Class Presentations," by Brian Scholl (Yale, 2000)
- Oral Presentations
- "Seven Habits of Highly Effective Speakers," by Marjorie Brody (2002).
- "Ten Little-Known Rarely Discussed Highly Effective Presentation Techniques," by by Marjorie Brody (2000). 
- "Ten Tips for Effective Public Speaking," by Toastmasters International (2005).
- "Tips for Successful Presentations" (Pacific-Bell/UCLA Initiatives, 2002)
- Toastmasters International (a commercial site)
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PROFESSIONAL COMMUNICATION
ORGANIZATIONS & WEB SITES
- American Communication Association
- Professional Communication Society
- Society for Technical Communication
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REPORT & PROPOSAL WRITING

- Effective Report Writing, by Dr. Martin-Perez
- Making Your Point, by Helen Yeomans
- Organizational Policies and Procedures
- Progress Reports
- Proposal Writing: Internet Resources (University of Wisconsin at Madison, 2005).
- Recommendation and Feasibility Reports (samples), by David A. McMurrey (2002).
- Short Technical Reports (University of Toronto, 2002)
- Technical Reports

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RESUMES & COVER LETTERS
- ABOUT.COM: RESUMES 101 (includes tips for creating a web resume)
- ABOUT.COM: WRITING COVER LETTERS
- Resume Guidelines (Stewart Search)
- Resume Tips
- Resumes and Application Letters (Online Technical Writing)
- "Resumes You Can't Escape" (Donald S. Le Vie, Jr., April 2000)

11 January 2007